Digital Insurance
Trade Voice: LMA’s Sheila Cameron explains why the Data Council's digital drive is a breakthrough for the industry
Sheila Cameron, CEO of the Lloyd’s Market Association and chair of the London Market Group’s Data Council, reflects on the efforts to foster digital trading in the London market and what the industry stands to gain from leaving analogue processes in the…
Upcoming webinar: Watch Scor and Ms Amlin discuss how operational automation can increase efficiency and boost profitability
Insurance organisations today are under more scrutiny than ever from auditors and stakeholders alike. In response, many continue to shift their efforts from the digital transformation of front-end functions to driving higher levels of efficiency and…
Gallagher partners with Novidea; Zego teams up with QBE; Markerstudy appoints head of fraud
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Digital Bar Quarterly: The future for embedded insurance – an opportunity to enrich the customer experience
As the Financial Conduct Authority pricing reforms start to bite, insurers need to rethink their customer retention and acquisition strategies. Dan Martin, Altus consultant, outlines how embedded insurance offers them a chance to form deeper…
Webinar: Watch Lloyd’s, WTW and Apollo discuss the future growth of the London insurance market on the global stage
In an ever-changing world where globalisation brings new challenges and competition, Lloyd’s and London market insurance companies must remain vigilant and maintain high standards in the way they govern their companies and look to innovate.
CFC's Pat Brice on how customer service is too often forgotten as commercial and specialty providers digitalise
Pat Brice, distribution director at CFC Underwriting, says that although digitisation among commercial insurance providers is happening at a rapid pace, delivering a frictionless experience for brokers, customers too often fall by the wayside.
Next Gen PPL platform must overcome data standards roadblocks to protect dominant London market role
Lloyd’s and London market electronic placement platform PPL has been warned market participants could turn to alternative solutions if their needs aren't met following delays to its next generation platform, now set for launch in 2023.
Shortlist for 2022 Insurance Post Claims and Fraud Awards revealed
The shortlist is now out for the 2022 Insurance Post Claims and Fraud Awards.
Q&A: Waseem Malik, Aviva
Recently appointed chief claims officer at Aviva, Waseem Malik caught up with Post to chat about his move from Axa, the simplification and digitalisation of claims function at Aviva, and the impact of inflation and the supply chain shortage crisis.
British Insurance Awards 2022: General Insurer of the Year - Zurich Insurance
Heralded for delivering great service and results, Zurich was crowned General Insurer of the Year.
British Insurance Awards 2022: Personal Lines Insurer of the Year - Ageas UK
Ageas UK’s strategy has brought sharp focus to its heartland personal lines business in its vision is to become smarter, faster and more affordable.
British Insurance Awards 2022: Managing General Agent of the Year - Rokstone
Rokstone’s ambitious growth plan caught the judges’ attention with some impressive stats including treble-digit growth in gross written premiums, and development and 100% retention in its entrepreneurial carrier partnerships model.
British Insurance Awards 2022: Young Achiever of the Year - Ben Smyth, Arma Karma
Hailed as a true self-starter, Ben Smyth stood out in this hotly contested category with his ambition to change the insurance industry for the better.
British Insurance Awards 2022: Lloyd’s and London Market Broking Team of the Year - BPL Global
BPL Global caught the judges’ attention by enhancing its ESG credentials alongside placing complex risks, bringing global business to London, and providing quality data insight for clients.
British Insurance Awards 2022: Best Newcomer Award - Collective Benefits
The judges were impressed with Collective Benefits’ dedication to the needs of independent workers, a growing but underserved market segment in the emerging gig economy.
British Insurance Awards 2022: Digital Insurance Innovation of the Year - Tesco Insurance
Rigorous attention to detail in understanding customer needs and improving online motor claims journeys helped Tesco Insurance stand out in this hard-fought category.
Interview: Steve Treloar, Allianz Personal and LV General Insurance
Post catches up with Allianz Personal and LV General Insurance CEO Steve Treloar a year on from the insurer's restructure to reflect on building the UK's biggest personal lines insurer, plans for further growth, and the shifting needs of brokers.
Blog: Private equity is investing in insurance’s bright future
Garry Hamilton, chief growth officer and founder of digital agency Equator, explains the value that private equity investment can bring to insurance sector.
Webinar: How do insurers – from the hottest insurtechs to the enterprise players – level up?
Climate change. Inflation. demanding consumers. regulation. M&A activity. Insurance looks nothing like it did a decade – or even five years ago.
Spotlight on Digital - Mixed views on digital transformation impact on customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity and future competitiveness, but a misalignment in strategic goals between boardroom and business is slowing progress, says Rosie Beasley, global senior industry marketing…
Watch Aviva, Policy Expert and others discuss how insurers ‘level up’ to respond to market challenges and the pressure to drive profitable growth at a lower cost
Climate change. Inflation. demanding consumers. regulation. M&A activity. Insurance looks nothing like it did a decade – or even five years ago.
Blog: Brand legacy vs digital innovation within the insurance industry
As customers now expect their insurance provider to have strong digital capabilities, companies can no longer rely on brand loyalty alone to appeal to their audiences. Kelly Ward, chief sales and distribution officer at Axa Partners UK, considers how…
Insurance industry stuck on legacy systems, says Charles Taylor’s Hurst
Charles Taylor’s Europe, Middle East and Africa sales director Jennifer Hurst has said the move into a digital world remains “quite a big project” as the insurance industry is still stuck on legacy systems.
Q&A: Vincent Belloc, PayPal UK
Insurance Post recently spoke with Vincent Belloc, PayPal UK’s vice-president, about the firm’s entry into the insurance market. Izabela Chmielewska discovers more about the PayPal proposition, its perspective on omnichannel experiences, and how payments…