Opinion
Why we empathise with consumers on premium prices
Mark Shepherd, head of general insurance policy at the Association of British Insurers, explains why empathising with motor insurance customers is crucial and how the trade body is helping providers to improve the communication of product value at…
QBE’s Lees on how supporting dads can close the gender pay gap
View from the Top: Nikki Lees, people director for culture and employees experience at QBE European Operations, believes increased paternity leave is key to closing the gender pay gap.
What pushed up the price of EV premiums
Andrew Little, head of marketing and sales at Redtail Telematics, explains what pushed up electric vehicle motor insurance premiums plus what it will take to make cover more affordable again.
Gain’s McGee on bridging the talent gap with neurodiverse talent
Trade Voice: Francis McGee, executive chair of the Group for Autism, Insurance, Investment and Neurodiversity, or Gain, how becoming more neuroinclusive can help tackle one of the industry’s perennial challenges.
Motor insurers should stop apologising for premiums
Editor’s View: Rather than toadying to MPs by promising to tackle premiums, Emma Ann Hughes argues providers should do a better job of explaining the value of car insurance.
Was Various Eateries the beginning of the end of the BI saga?
Following Various Eateries losing its appeal, Mark Pring, partner and insurance specialist at international law firm Reed Smith, examines whether the case could trigger a wave of disputes from insurers looking to apply the decision unwarrantedly.
Why poor data analysis is holding back the London market
Lack of trust in the use of data-driven methods among most London Market underwriters is “the elephant in the room for any competitive insurer” and Jamie Wilson, head of pricing and innovation at Hyperexponential, argues it’s high time the market…
And the insurance Oscar goes to...
Ahead of the 96th Academy Awards, better known as the Oscars, Alex Nicoll, UK head of media and entertainment at Sedgwick, considers how the ceremony will shine a spotlight on the incredible potential of virtual production and serve as a reminder of the…
Insurance chiefs who smashed ceilings now walk on broken glass
Editor’s View: On International Women’s Day, Emma Ann Hughes argues the insurance industry needs to battle against ‘diversity fatigue’ and acknowledge the fight for inclusivity must continue until barriers to women’s career progression and equal pay are…
Claims Apprentice champion reveals women who inspire her
To mark the theme of this year’s International Women’s Day, which is #InspireInclusion, Safa Saeed, claims handler at Zurich and 2023 winner of Insurance Post’s Claims Apprentice competition, shares the role models who helped guide and inspire her career…
Zurich’s Jonathan Davis on debunking AI myths
View from the Top: Jonathan Davis, data science lead at Zurich UK, offers his take on the big questions on artificial intelligence.
Why more men should join insurance’s inclusivity circus
Ahead of International Women’s Day (8 March), Cecile Fresneau, managing director of QBE’s insurance division, explains why we should stop talking about women spinning plates and get more men to take parental leave and become part of the childcare…
How struggling consumers are committing one-off frauds
With fraudulent claims adding £50 every year to the total cost of household insurance, Sarah Durkin, head of counter fraud at Woodgate & Clark, explains how the growing number of policyholders feeling the pinch is resulting in exaggerated claims.
Why the ABI is getting Snippy on insurance premium tax
Trade Voice: Chris Blackwood, head of communications at the Association of British Insurers, explains the trade body’s efforts to ‘unmask’ insurance premium tax.
Chaucer’s Groves on why gender equality in insurance is still a way off
Ahead of International Women’s Day (8 March), Xamira Groves, head of insurance at Chaucer, explains why practical steps towards better representation of women in insurance are within reach.
Zurich’s Brettell shares her story to inspire inclusion
Ahead of International Women’s Day on Friday (8 March), Amy Brettell, managing director at Zurich Municipal, shares who inspires her to overcome imposter syndrome and work towards a more inclusive insurance industry.
Who’s next on Lloyd’s Big Game hit list after snagging Aviva?
Content Director’s View: With Aviva tipped to return to Lloyd’s in 2024, Jonathan Swift weighs up who else might be trailed, tracked and snared by the market’s CEO John Neal.
Markel’s Browning on creating more diverse and inclusive workplaces
View From the Top: Joanna Browning, senior managing director of people experience at Markel, says diversity and inclusion is not something you can ‘complete’.
Is technology the solution to underinsurance?
Rebecca Fuller, managing director and global fixed asset advisory services leader at risk advisory firm Kroll, explains why without technology insurers and brokers haven't got a hope in hell of knowing whether a property is underinsured.
CII’s Groves on bridging the climate expectations gap
Trade Voice: Tim Groves, programme development and partnership manager at the Chartered Insurance Institute, considers ways to bridge the gap between the risks insurers are able to cover and those the public think they should cover.
Are we looking at fraud wrong? And is AI to the rescue?
News Editor’s View: Fraud has long been a scourge of the insurance industry, and with £1.1bn of fraud still going undetected, Scott McGee asks: “Could AI be an avenue to revolutionise fraud and the way the industry approaches it?”
Gallagher’s Kruger on the benefits of reverse mentoring
View from the Top: Brent Kruger, chief information officer at Gallagher, is currently a mentee on a reverse mentoring programme and shares his thoughts on how these initiatives can play an important role in building a more inclusive culture.
Why insurers should commit to a fresh start with new code
Rather than overhauling legacy systems, Andrew Harrington, chief information officer at Ripe, says insurers should invest in building greenfield technology stacks.
Apil’s Jonathan Scarsbrook on why consumers should be furious
Trade Voice: Jonathan Scarsbrook, president of the Association of Personal Injury Lawyers, argues costlier-than-ever car insurance isn’t delivering for consumers.