Opinion
Why home insurers must cut to the chase
Editor’s View: Emma Ann Hughes is annoyed by home insurers’ waffling attempts to explain what is pushing up premiums.
Jensten’s Hardie on the need for Nike-like entrepreneurs
View from the Top: Alistair Hardie, CEO of Jensten Group, looks at the challenges facing entrepreneurs in the insurance sector.
Human touch is essential for frictionless digital claims
As providers push ahead with end-to-end digital claims, Irene Davies-Foo, head of operations projects at loss adjusters Woodgate & Clark, considers the points in the process when human contact is required.
Harnessing responsible AI in the insurance industry
Trade Voice: Ann Dingemans, lawyer at Kennedys and Fleur Rochester, Kennedys partner and president of the London Forum of Insurance Lawyers, look at how insurers can take advantage of artificial intelligence in the right way.
How the FCA aims to stamp out toxic workplace cultures
Thomas Beale, partner and head of the bullying and harassment team at Bolt Burdon Kemp, examines how the Financial Conduct Authority’s rules for non-financial misconduct are set to change plus the ramifications for the insurance industry.
Where AI in insurance is going, we won’t need roadmaps
Editor’s View: Insurers’ chief technology officers have swiftly shifted from working on their roadmaps to having science fiction-like aspirations for the future rollout of generative artificial intelligence, observes Emma Ann Hughes.
Zurich’s Jones on importance of ethical use of AI
Penny Jones, ethical governance lead for AI and analytics at Zurich, examines striking the right balance between ensuring responsible use of AI and enabling innovation.
Insurtech collaboration set to transform the claims ecosystem
The insurance claims sector is in the midst of a mini revolution as specialist insurtech providers look to work together, embrace collaboration and accelerate the adoption of a smart insurance claims ecosystem, says Jeremy Hyams, founder of Synergy Cloud.
AI at intersection of insurance and behavioural science
Mark Huxley, non-executive chairman of BareRock, explains how artificial intelligence can help human insurers avoid cognitive overload and achieve something mighty.
Leveraging AI to accelerate decarbonisation in insurance
Andy Waring, head of intermediary at Stubben Edge, examines how artificial intelligence could help insurers achieve their Net Zero goals.
Why Markel’s media team are cautious about AI-exposed risks
Sam Clarke, media and entertainment underwriter at Markel, questions how underwriters can be comfortable with the intellectual property exposures of generative artificial intelligence when each jurisdiction would effectively view and handle claims…
Rise of the AI-broker
Artificial Intelligence has many real-world applications and is already helping the insurance broking community in the US spend more time connecting with, listening to, and advising customers, says Chris Kitchener, vice president of product management…
Why insurers shouldn’t wait for regulatory clarity on AI
Philip White, a lawyer at The Legal Director, explains why insurers should put in place good governance to harness the growing capabilities of artificial intelligence now rather than wait for the watchdog to set rules for the use of this technology.
Unlocking AI’s potential demands a fresh approach
To unlocking artificial intelligence’s potential, Oliver Wyman partner Fady Khayatt argues that, rather than think about how the industry has always worked, insurers should envision what a role and process could become.
Why AI won’t fully replace the human touch in insurance
By anticipating customer needs, investing in personalised experiences, and only then utilising the latest in AI technology, Jonathan Roomer, co-founder and head of customer success at YuLife, argues insurers can redefine customer success and generate…
QBE’s Gudhka shares seven steps to manage GenAI risks
Jaini Gudhka, senior risk manager at QBE, shares the seven steps businesses can take to manage generative artificial intelligence risks.
Why cyber insurers need to take a Quantum leap
The rise of quantum computers presents a challenge unlike any the cyber insurance industry has faced before, according to Tim Callan, chief experience officer at Sectigo, who argues proactively adapting policies and services is vital in the face of this…
Hiscox’s Tipper on why creative AI demands respect
Max Tipper, head of media at Hiscox UK, considers whether the media and creative businesses are ready to safely use generative artificial intelligence, and whether insurers are ready to provide the protection these companies need.
Unforeseen impact of generative AI on insurance
Rory Yates, chief strategy officer of EIS, explains why labelling everything as generative artificial intelligence is confusing at best, and at worst could be a very dangerous mistake.
Who is liable if AI in healthcare fails and causes harm?
Law firm DAC Beachcroft’s Simon Perkins and Stuart Wallace reveal what could happen if a claim is made against a healthcare provider that relies on artificial intelligence to spot diseases.
Is insurer service really that bad?
News Editor View: After comments from Jensten’s Alistair Hardie earlier this week saying no insurer gets service right and that we should “rip up the service rule book and start again”, Scott McGee asks: Is it really that bad?
Zurich’s Bush on why it’s never been more important to build resilience
View from the Top: Charles Bush, head of large and complex and commercial claims at Zurich, argues its incumbent on insurers to work with policyholders on innovating new resilience solutions.
Aon’s Biddle on inspirational women improving social mobility in insurance
Charlotte Biddle, senior global benefits consultant at Aon, on making general insurance a more inclusive industry for individuals who feel “more Primark than Prada”.
What does Winslow’s hiring splurge say about DLG’s future?
Content Director’s View: Jonathan Swift takes stock of Direct Line Group CEO Adam Winslow’s new look executive team and asks whether it has the attributes to succeed.