Financial Ombudsman Service (FOS)
Claims Club: ABI surge event plans prioritised for 2010
Hypothesis testing is the best way to devise a collaborative industry surge plan, following events such as widespread flooding, insisted Tim Humphreys, policy adviser for risk management and emergency preparedness at the Association of British Insurers.
Digital revolution
Fraud investigations are often hampered by traditional methods of recording and transcribing interviews. Simon Jones examines the advances made in digital recording and explains how this could help insurers cut fraud bills.
Ceeney is unveiled as Merricks' successor
Natalie Ceeney will take up role as chief ombudsman and CEO in March.
