Financial Ombudsman Service (FOS)
Handling customer complaints
In an online exclusive, CMS Cameron McKenna partner Alison McHaffie outlines best practice for insurance firms dealing with complaints from customers.
Your say: The reasons for standardisation
We would have been naive, here at Wunelli, to think our call for telematics data standardisation would not result in some debate, and we're pleased that it has - which is precisely why we are planning a think tank for all interested parties.
FSA looks into mis-sold pet insurance complaints
The Financial Services Authority is to review the potential mis-selling of pet insurance following complaints from pet owners about Direct Line Group's insurer NIG, Lloyds and Halifax.
Ethics: Entering the moral maze
The insurance industry has a poor public perception, many believing that firms put short-term profit above long-term customer satisfaction.
FSA demands 15.6% rise in its final budget
The Financial Services Authority has said it needs a 15.6% increase in funding to £578.4m, up from £500.5m in 2011/12 for its final year as a regulator.
PPI complaints soar
The Financial Ombudsman Service latest figures show that Payment Protection Insurance complaints for the final three months of last year reached 30 301.
Solicitors reminded of responsibilities in PPI cases
Solicitors have been reminded of their responsibilities by the Solicitors Regulation Authority when canvassing for clients that want help with claiming for mis-sold payment protection insurance.
45% of all FOS cases brought by CMCs
Claims management companies accounted for 45% of cases taken to the Financial Ombudsman Service last year, according to a report by the government’s financial watchdog the National Audit Office.
News analysis: Ombudsman moves to end ‘one size fits all’ fees for mass complaints
FOS consultation proposes supplementary fees to tackle record PPI complaints workload.
FOS to set £350 surcharge for mis-sold PPI
The Financial Ombudsman Service has published its proposed plans and budget for the next financial year.
Travel insurers criticised over ongoing medical warranties
A rising number of Britons travelling overseas are being left without cover by insurers implementing medical clauses after policies are sold, according to consumer watchdog Which?
Payment protection insurance: Aversion therapy
As PPI mis-selling complaints continue to pour in to the Financial Ombudsman Service, are providers doing enough to salvage the reputation of the sector?
FSA appoints Montagu chairman of FOS
The Financial Services Authority has appointed Sir Nicholas Montagu KCB as the new chairman of the Financial Ombudsman Service.
PPI complaints climb to over 3000 a week
The Financial Ombudsman Service said that the rate of payment protection insurance claims has been “pretty unsettling”.
Customers revolt over hefty fines as eCar takes zero tolerance approach
Brightside has rebutted policyholder complaints about the practices of its online broker eCar. It follows claims by customers that they have reported the broker to the Financial Services Authority and the Financial Ombudsman Service.
Interview - Duncan Spencer: Calling the shots
Mobile phone insurance has been branded ‘useless’ by some and touted as the next potential mis-selling scandal, but Duncan Spencer believes there is a growing need for the product.
RBSI to learn from FOS complaints
RBSI has played down figures from the Financial Services Ombudsman showing it is the most complained about general insurer in the country.
RBSI tops Ombudsman GI complaints
Royal Bank of Scotland Insurance is the most complained about general insurer in the UK according to figures from the Financial Ombudsman Service.
16 firms paid 92% of PPI compensation
The Financial Services Authority has said that 16 firms, representing 92% of all payment protection insurance complaints received in the first half of 2011, have paid a total of £215m in redress between January and June 2011.
Mobile phone insurance: We've got your number
Mobile phone insurance is a high-frequency claims product but has been criticised by the ombudsman and consumer groups. Ralph Savage reviews the sector to discover if this niche is offering value for money.
Payment protection insurance: Crossroads for PPI
Three months ago the High Court rejected the British Bankers' Association's attempts to challenge new payment protection insurance regulations. With the controversial product already battling reputational issues, Tim Pope looks at the future of the PPI…
IIB calls for FSCS review after 900% levy increase
The Institute of Insurance Brokers has presented research to the All Party Parliamentary Group on Insurance and Financial Services showing that brokers with an income of £500 000, £1m or £5m have seen their Financial Services Compensation Scheme fees…