Financial Ombudsman Service (FOS)
Claims Club News: 92% of underwriting fraud matches go undetected
The Insurance Fraud Register reveals that current industry controls fail to uncover the vast majority of underwriting fraud matches.
Home-emergency cover complaints soar as FOS talks of problems elsewhere
The Financial Ombudsman Service received 1099 new complaints about home-emergency cover, relating to broken boilers, burst pipes and other domestic crises, in the last three months of 2011.
Travel insurance: Expedition exclusions
With the popularity of overseas breaks showing no sign of abating, travel cover has the potential to grow. However, insurers in the sector are never far from controversy.
Talking point: unlimited damages for late settlement of claims
The Law Commission's review of insurance contract law has proposed the introduction of unlimited damages for late settlement of claims. But what does the industry think?
Text pests: Is the MoJ failing to crack down on inbox invaders?
With the pressure on to act against text pests, this time last year the Ministry of Justice announced its intention to establish a working group to tackle the problem.
Handling customer complaints
In an online exclusive, CMS Cameron McKenna partner Alison McHaffie outlines best practice for insurance firms dealing with complaints from customers.
Your say: The reasons for standardisation
We would have been naive, here at Wunelli, to think our call for telematics data standardisation would not result in some debate, and we're pleased that it has - which is precisely why we are planning a think tank for all interested parties.
FSA looks into mis-sold pet insurance complaints
The Financial Services Authority is to review the potential mis-selling of pet insurance following complaints from pet owners about Direct Line Group's insurer NIG, Lloyds and Halifax.
Ethics: Entering the moral maze
The insurance industry has a poor public perception, many believing that firms put short-term profit above long-term customer satisfaction.
FSA demands 15.6% rise in its final budget
The Financial Services Authority has said it needs a 15.6% increase in funding to £578.4m, up from £500.5m in 2011/12 for its final year as a regulator.
PPI complaints soar
The Financial Ombudsman Service latest figures show that Payment Protection Insurance complaints for the final three months of last year reached 30 301.
Solicitors reminded of responsibilities in PPI cases
Solicitors have been reminded of their responsibilities by the Solicitors Regulation Authority when canvassing for clients that want help with claiming for mis-sold payment protection insurance.
45% of all FOS cases brought by CMCs
Claims management companies accounted for 45% of cases taken to the Financial Ombudsman Service last year, according to a report by the government’s financial watchdog the National Audit Office.
News analysis: Ombudsman moves to end ‘one size fits all’ fees for mass complaints
FOS consultation proposes supplementary fees to tackle record PPI complaints workload.
FOS to set £350 surcharge for mis-sold PPI
The Financial Ombudsman Service has published its proposed plans and budget for the next financial year.
Travel insurers criticised over ongoing medical warranties
A rising number of Britons travelling overseas are being left without cover by insurers implementing medical clauses after policies are sold, according to consumer watchdog Which?
Payment protection insurance: Aversion therapy
As PPI mis-selling complaints continue to pour in to the Financial Ombudsman Service, are providers doing enough to salvage the reputation of the sector?
FSA appoints Montagu chairman of FOS
The Financial Services Authority has appointed Sir Nicholas Montagu KCB as the new chairman of the Financial Ombudsman Service.
PPI complaints climb to over 3000 a week
The Financial Ombudsman Service said that the rate of payment protection insurance claims has been “pretty unsettling”.
Customers revolt over hefty fines as eCar takes zero tolerance approach
Brightside has rebutted policyholder complaints about the practices of its online broker eCar. It follows claims by customers that they have reported the broker to the Financial Services Authority and the Financial Ombudsman Service.
Interview - Duncan Spencer: Calling the shots
Mobile phone insurance has been branded ‘useless’ by some and touted as the next potential mis-selling scandal, but Duncan Spencer believes there is a growing need for the product.
RBSI to learn from FOS complaints
RBSI has played down figures from the Financial Services Ombudsman showing it is the most complained about general insurer in the country.