Financial Ombudsman Service (FOS)
NI Assembly committee rails against insurer Covid-19 BI payouts as ABI grilled
There is a “real perception of intransigence from the insurance industry … [and] lack of willingness to engage and support business” during the coronavirus pandemic, according to Caoimhe Archibald, chair of the Northern Ireland Assembly’s Economy…
Insurance Monitor: Can the industry regain control?
In this month’s column, David Worsfold looks at the industry’s stumbling response to Covid-19, the investigation fees travel insurers may face and why Brexit needs to move back up the boardroom agenda
Insurance Covid-Cast episode 16: “From feast to famine in ten days” – How the travel insurance sector is dealing with the Coronavirus with no sales
In the latest episode of Post and Insurance Age’s video series we gathered together a group of travel insurance experts to discuss how the travel insurance sector is coping with a “tsunami of claims” and whether it will bounce back post-pandemic.
Law firm names Hiscox and RSA as BI class action litigation targets
Law firm Edwin Coe has invited businesses that have been denied business interruption cover by Hiscox and RSA to join two group claims it is putting together, as litigation against insurers by rejected policyholders cover continues to proliferate.
Interview: ABI's Huw Evans on not losing faith in insurance
It clearly is not great for the insurance industry’s reputation “to be in a position where it has so many unhappy customers,” Huw Evans, director general of the Association of British Insurers has admitted.
This week: The gathering of the clouds
As insurers are fond of saying, every claim is an opportunity to show their customers the value of what they get for forking out their premiums.
Blog: Covid-19 and insurance brokers’ PI
As a spike in claims against broker professional indemnity policies is expected as a result of the coronavirus outbreak, Manchester Underwriting Group CEO Charles Manchester looks at the ramifications for insurance brokers in the UK.
Ombudsman responds to loss adjuster calls to fast track Covid-19 BI test case
The Financial Ombudsman Service is prepared to progress a Covid-19 related complaint about business interruption cover as “quickly as possible” to help provide guidance to insurers and the growing number of disgruntled SME policyholders about what is -…
Insurance Covid-Cast - episode five: Could the FOS be key to help bring clarity and nix growing number of SME BI complaints
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss the ongoing confusion around business interruption cover, and what is needed to bring some…
CII ready to be 'held to account' over corporate chartered status refresh
The Chartered Insurance Institute is ready to be held to account, having rolled out its priorities for refreshing corporate chartered status last year, professional standards director Melissa Collett told Post.
Trade voice: Biba's Steve White on less but more effective regulation
British Insurance Brokers' Association CEO Steve White ponders what proportionate regulation for insurance brokers should look like.
Analysis: Telematics - telling it as it is?
Fabricating a motor insurance claim used to be as simple as arranging for a mate to drive into your car but with today's new technology, Veronica Cowen explains how much harder insurers are making it for the fraudsters.
FCA raises alarm over two unauthorised firms using social media
The Financial Conduct Authority has alerted consumers to two unauthorised insurance firms offering car insurance in the UK.
Montagu steps down as chair of FOS
Sir Nicholas Montagu will be stepping down as chair of the Financial Ombudsman Service after seven years.
Regulators form working group to tackle 'phoenix' companies
Financial services regulators have formed a working group to collaborate on tackling ‘phoenixing’ in the sector, whereby companies or individuals avoid liabilities or penalties by shutting down businesses only to re-emerge as new legal entities.
Insurers criticised for ‘voiding’ of Irish policies
Insurers have been rebuked for “voiding” policies on the basis of non-disclosure.
Insurers to pay up to double compensation for FOS complaints
Insurers will have to pay more than double compensation to consumers and businesses who complain under the Financial Ombudsman Service.
Broker in liquidation Larksway has FCA authorisation pulled
Broker Larksway, which is currently in liquidation, has had its Financial Conduct Authority authorisation removed after the regulator alleged it failed to comply with a Financial Ombudsman Service ruling.
FCA broadens ombudsman service to SMEs
The Financial Conduct Authority has announced its plans to broaden the Financial Ombudsman Service to benefit smaller SMEs.
Ombudsman complaints data overshadowed by TV investigation
A recent investigation that exposed the undertraining of staff at the Financial Ombudsman Service has cast doubt over a report into the UK’s most complained about insurers.
Ombudsman launches review following undercover investigation
Thousands of complaints against insurers may need to be re-examined after a TV investigation found staff at the Financial Ombudsman Service were woefully undertrained.
Direct Line tops the poll for new GI complaints
Direct Line, Aviva and Ageas are among the firms to have the most new GI complaints made about them to the Financial Ombudsman in H1.
General insurance complaints jump within the last year
General insurance complaints submitted to the Financial Ombudsman Service have increased over the last year, recent results have shown.
Direct Line's Paul Geddes reportedly linked with ITV CEO role
Direct Line CEO Paul Geddes has reportedly been linked to the ITV CEO job following the departure of Adam Crozier earlier this month.