LV

LV’s Heather Smith on crucial brand value

As the industry responds to the Financial Conduct Authority’s pricing shake-up and tackles the ongoing challenges of the coronavirus pandemic Heather Smith, managing director of the LV General Insurance retail business, addresses why having a trusted…

Intelligence: Procurement - making two-way partnerships work

Procurement in the 1980s and 1990s was all about who you knew. Tender processes then took over but today the market relies on a rolling review system to ensure customer service levels remain high and partners are delivering as they should on a day-to-day…

British Insurance Awards 2020: The winners

Usually a lavish affair in the Royal Albert Hall with the insurance A-listers dressed to the nines in their finery and quaffing champagne mid-July, this year due to the Covid-19 pandemic and government restrictions the British Insurance Awards ceremony…

Insurers commit to Race at Work Charter

The Association of British Insurers and 32 of its members have signed up to Race at Work Charter, as part of an industry-wide commitment to improve opportunities for Black, Asian and minority ethnic colleagues.

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