Motor Insurers' Bureau (MIB)
Webinar: Don’t forget the data – why digital transformation alone won’t help you improve your CX
“Digital transformation” has certainly been an on-trend phrase for many years now, with insurers investing fortunes in improving their customer experience across the policy lifecycle from the sale to claim/renewal.
Mike Crane replaces Steve Maddock as MIB chairman
The Motor Insurers Bureau has named the managing director of LV Broker and CEO of Legal & General general insurance Mike Crane as its next chairman, succeeding Direct Line Group’s chief operating officer Steve Maddock.
Podcast: What next for the OIC portal?
In the second of a two-part podcast series Insurance Post reflects on the initial Official Injury Claim data covering the period from 31 May to 31 August.
Podcast: Reflections on the initial OIC portal data
In the first of a two-part podcast series Insurance Post reflects on the initial Official Injury Claim data covering the first three-month period.
Concerns flagged as nine in 10 OIC portal claimants still represented
The proportion of unrepresented claimants using the Official Injury Claim portal remained below one in ten for its second quarter of operation.
Insurance Post Live Claims panel discussion: A new era for personal injury or another false dawn? Early lessons from the OIC Portal
Having gone live in June, this panel will discuss early observations in relation to the new whiplash portal.
OIC portal data raises 'questions' on exceptional circumstances and access to justice
Official Injury Claim data has raised questions among insurers and claimant representatives, with one expert warning trends "strongly" imply teething problems warnings hold true.
Less than 10% of whiplash portal claimants unrepresented
Ministry of Justice data shows that nine in ten claimants using the Official Injury Claim whiplash portal have done so using a lawyer or other representation.
Insurers to sue government on Vnuk
The Motor Insurers’ Bureau is to recommence legal action against the government over inaction on 'unnecessary' Vnuk costs.
No ad budget for whiplash portal as insurers query signposting gaps
Insurers have queried signposting missteps around the whiplash portal as Post can reveal there is no advertising budget to raise awareness.
Admiral, Covea and Hastings back Drive Score launch; Abacai teams up with Ticker; Bollington to rebrand under Gallagher; Aviva extends Founders Factory tie-up; and Cover Genius seals Series C raise
Post wraps up the major insurance deals, launches and investments of the week.
Trade Voice: Mass chair Paul Nicholls on why an ineffective Official Injury Claim portal is good for no-one
Paul Nicholls, chair of the Motor Accident Solicitors Society and senior partner at Nicholls Brimble Bhol, looks at the teething pains around the new Official Injury Claim portal and what needs to be done to ensure justice and fair compensation for…
Analysis: Inside two years of insurance data breach reports
Exclusive: Insurers, brokers and other firms within the industry have made 315 data breach reports over two years, with many of the best known businesses in UK insurance among those to notify and cyber a growing concern.
Blog: Teething problems with the Official Injury Claim portal
Caroline Johnson, technical claims director at LV General Insurance, highlights 'teething problems' with whiplash reforms.
Insurers wary of 'perverse' CMC behaviour following whiplash reforms
Insurers are concerned that whiplash reforms may result in claims management company “displacement”.
Cross-sector working group seeks clarity on mixed injury whiplash portal claims
A cross-sector working group has been set up with mixed injury whiplash test cases set to make their way through the courts.
'No doubt' whiplash portal will need tweaking after launch: ABI’s James Dalton
Association of British Insurers director of general insurance policy James Dalton told Post there is “no doubt” the whiplash portal will need fine-tuning, but he is optimistic about the launch.
Axa adds ex-Quote Me Happy and MIB leaders to retail team
Axa has appointed Marco Distefano as managing director for motor and home and Anna Fleming as chief operating officer in its UK retail insurance unit.
LIP whiplash portal guide to 'hopefully' arrive by early April
The litigants in person guide for the whiplash portal will "hopefully" be published by early April, according to a Ministry of Justice update.
Fully Comp 14: First reactions to the MoJ whiplash portal protocol and practice direction
For the fourteenth episode of Post’s video series Fully Comp we gathered together a group of experts to discuss the highly anticipated publication of the rules, tarriffs, pre-action protocol and practice direction linked with the whiplash portal.
MIB bombarded with whiplash questions by confused and frustrated claims sector
The Motor Insurers' Bureau's first update on the whiplash portal since critical rules were released by the government was met with difficult questions and consternation from the claims sector.
Analysis: On the trail of e-scooter trials
Policymakers, retailers and environmentalists hope that e-scooters will be a green saviour. Trials to ascertain the risks are ongoing, as the insurance industry watches on with a wary eye.
Briefing: Has the MOJ bitten off more than it can chew with whiplash reforms?
Perhaps the only surprise about today’s delay to part one of the Civil Liability Act (2018) whiplash reforms is that they are only being put back one month.
Insurers urge MOJ for an early Christmas present of the rules for the whiplash portal
Insurers have urged the Ministry of Justice to release the rules for the whiplash portal as soon as possible, after delays earlier this year.