Technology
Why AI won’t fully replace the human touch in insurance
By anticipating customer needs, investing in personalised experiences, and only then utilising the latest in AI technology, Jonathan Roomer, co-founder and head of customer success at YuLife, argues insurers can redefine customer success and generate…
Insurance market has rushed automation – survey
Many technology professionals at insurers and MGAs believe the market has rushed into automation, according to a survey by RDT Tech.
QBE’s Gudhka shares seven steps to manage GenAI risks
Jaini Gudhka, senior risk manager at QBE, shares the seven steps businesses can take to manage generative artificial intelligence risks.
Why cyber insurers need to take a Quantum leap
The rise of quantum computers presents a challenge unlike any the cyber insurance industry has faced before, according to Tim Callan, chief experience officer at Sectigo, who argues proactively adapting policies and services is vital in the face of this…
Ageas reveals AI has saved business more than £4m
Ageas has saved more than £4m due to the use of artificial intelligence, with £2m of the savings coming from AI-enhanced fraud models.
Ecclesiastical is cautious about generative AI for complex tasks
Ecclesiastical’s generative artificial intelligence technology is not ready to support high value or complex task replacement, according to group technology director Graeme Howard.
Hiscox’s Tipper on why creative AI demands respect
Max Tipper, head of media at Hiscox UK, considers whether the media and creative businesses are ready to safely use generative artificial intelligence, and whether insurers are ready to provide the protection these companies need.
Consumers want Amazon and Tesla embedded insurance products
Four out of 10 consumers would be comfortable with the idea of buying insurance from companies such as Ikea, Amazon, or Tesla when making purchases from those brands, according to Guidewire’s Insurance Consumer Survey 2024.
Unforeseen impact of generative AI on insurance
Rory Yates, chief strategy officer of EIS, explains why labelling everything as generative artificial intelligence is confusing at best, and at worst could be a very dangerous mistake.
Who is liable if AI in healthcare fails and causes harm?
Law firm DAC Beachcroft’s Simon Perkins and Stuart Wallace reveal what could happen if a claim is made against a healthcare provider that relies on artificial intelligence to spot diseases.
Diary of an Insurer: Peppercorn AI's Nigel Lombard
Nigel Lombard, CEO and founder of insurtech Peppercorn AI, shares a week in the life of a start-up, which includes remote working, investor meetings and gaining B Corp status.
Axa and Zego reject generative AI for pricing
Axa and Zego have ruled out using generative artificial intelligence for pricing due to compliance concerns.
Three key takeaways from ITC DIA Europe 2024
Artificial intelligence can be used to close the digital gap in insurance; meanwhile, some feel that generative AI is just a temporary hot topic, according to experts gathered at ITC DIA Europe, which took place in Amsterdam this week.
Q&A: Paul Stanley, 360Globalnet
Paul Stanley, CEO & founder of 360Globalnet, speaks to Insurance Post about the software firm’s growth, digital claims, and the benefits of no-code systems.
Video Q&A: Mind Foundry’s Selim Cavanagh
Mind Foundry director of insurance Selim Cavanagh recently caught up with Insurance Post content director Jonathan Swift to discuss the use of generative AI within the insurance space.
Contractual requirements boost cyber insurance adoption
A cyber expert at Marsh has warned contractual obligations driving businesses to purchase cyber insurance could be a double-edged sword.
Q&A: Richard Clarkson, WTW
Richard Clarkson, global market leader, global specialty for insurance consulting and technology at WTW, explains how the business is working to help global specialty carriers reduce costs across underwriting, trading, and technical actuarial processes.
NHS cyber attack highlights dangers of underinsurance
Hospitals across the capital have declared a critical incident after a cyber attack caused operational havoc to medical services.
Big Interview: Cécile Fresneau, QBE
Cécile Fresneau, managing director of the insurance division of QBE’s European Operations, reveals her growth plans, hopes for generative artificial intelligence and her efforts to boost the number of female senior underwriters.
How AI can place insurers in the green lane
Bill Brower, senior vice-president of global industry relations and claims sales at Solera, explains how artificial intelligence will be pivotal in moving the needle on insurer's environmental, social and governance goals.
Applied building momentum as it enters pilot with Aviva
After increasing the number of brokers on its Epic platform in 2023, Applied Systems Europe CEO Tom Needs said he expects to match that growth again this year.
How Labour could reduce the cost of motor insurance
Analysis: Emma Ann Hughes examines efforts by the industry to push down motor insurance premiums and whether politicians could force providers to take more extreme action.
Overcoming the challenge of insuring self-driving vehicles
Andrew Ballard, product principal for LexisNexis Risk Solutions, Insurance, explains how the Automated Vehicles Bill could help ensure insurers have access to the data needed to insure self-driving vehicles.
Diary of an Insurer: Claims Consortium Group’s Jeremy Hyams
Jeremy Hyams, founder of Claims Consortium Group and Synergy Cloud, spends his week looking for missing school shoes, cooking up a storm, talking high-level strategy, exploring international opportunities and new predictive insurance tools.