Claims Club
Credit hire: Stuck on you
After Axa spurned the Association of British Insurers' general terms of agreement, many thought other motor insurers would follow suit. Rachel Gordon examines why a mass exodus has not occurred.
Personal injury - unsolicited SMS: Text pests
With a rise in unsolicited text messages encouraging recipients to make personal injury claims, Daniel Dunkley looks into what the industry can do to tackle this undesirable correspondence.
Rising Star shortlist announced
The shortlist for the Post Claims Club Rising Star Awards 2010 has now been announced.
Industry rails against SMS claims farming
Insurers have reacted angrily to the growing number of unsolicited claims farming text messages being sent by claims management firms.
New IFB director seeks new income streams
Generating more income for the Insurance Fraud Bureau will become the top priority of newly appointed director Glen Marr, according to IFB chairman David Neave.
Claims Club News: RTA portal needs revamp
The road traffic accident portal, which went live last week, will need to be refreshed as early as the summer according to Fraser Fundell, chief executive of IDSL, the firm commissioned to manage the technology.
Claims Club News: Beware the apps backlash warns Williams
Any insurer considering introducing a claims app should be ready for a backlash warned David Williams, Axa's managing director of claims.
Editor's comment: Stop the text pests
Over the last fortnight it would appear that several people in the market, including myself, have been sent the same text message.
Claims Cub News: Apil president warns of pre-emptive Jackson adoption
Lord Justice Jackson's report was described as a "magnum opus" which will "set the agenda for the personal injury world over the next 18 months as we pass from consultation to what is termed the implementation stage".
Claims - Controlling Costs: See things differently
Identifying claims leakage is essential for insurers seeking to control costs. Sam Barrett investigates whether new analytics and data visualisation hold the key.
Motor Claims 2010: All change for motor
The UK motor claims sector is going through a period of rapid change, with the impending introduction of the Ministry of Justice reforms very high on the industry's agenda.
Claims Club: Street deals not backed by members
A small proportion of Claims Club members agreed that assigning individual loss adjusters to deal with all flood-damaged property in a particular street is a good idea — but when asked whether this is achievable in practice, the answer was a resounding…
Claims Club: IDSL issues stark warning over RTA claims process
Claimant lawyers flouting the new process for low value road traffic injury claims will be reprimanded and their details passed to the Ministry of Justice.
Claims Club: ABI surge event plans prioritised for 2010
Hypothesis testing is the best way to devise a collaborative industry surge plan, following events such as widespread flooding, insisted Tim Humphreys, policy adviser for risk management and emergency preparedness at the Association of British Insurers.
Claims Club: Advisory Board 2010
Chair: Ant Gould, group editor-in-chief, Incisive Media
Claims Club: Bell - data must be harnessed
Third generation analytics tools and data visualisation in particular could help insurers better understand their exposure to claims leakage. That was the key message of Steve Bell, advisory partner in Ernst & Young's financial services business, whose…
Claims Club: Kinley - calculate the cost of Jackson to you
Alistair Kinley urged liability insurers to "run the numbers" on Lord Jackson's suite of proposals, designed to cut civil litigation costs, "to see if they work for you".
Interview - Jamie Hersant: An eventful journey
Officially lauded as a rising star in the claims world, Jamie Hersant shares his views with Jonathan Swift on seizing opportunities, constructive conversations and enhancing experience with exams.
Time for change?
Phil Bird highlights the continued cultural and philosophical divide between many underwriting and claims teams, and argues that closer working can only benefit the industry as a whole.
Crawford opens office in Abu Dhabi
Claims management company opens new office
Tony Emms named as new chairman of the CII's claims faculty
Zurich's Tony Emms (pictured, left is to take over as chairman of the Chartered Insurance Institute’s claims faculty from Gerry Loughney.