Broker
Bruce Carnegie-Brown: Brokers need to adapt to the digitalisation of the marketplace and spend time adding value
Brokers who are “embracing technology change will be hugely advantaged” in a changing industry which needs to adapt to make the market more efficient by “spending more of time on the value-added piece of the advice activities”.
Howden Re and Tiger Risk create 'largest MGA'; Aston Lark Ireland makes another purchase; Gallagher appoints claims director
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Jensten Group not focussed on larger rivals as it targets ‘clarity’ for brokers
The Jensten Group has said it is “always looking at opportunities for growth” but doesn’t want to lose focus on what type of growth it wants to achieve.
Gallagher partners with Novidea; Zego teams up with QBE; Markerstudy appoints head of fraud
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Content Director's Comment: Is FSA Mk2 really on the cards?
As the final two Conservative leadership hopefuls entered the final furlong of their campaigns towards the end of August, favourite Liz Truss’ camp threw a curveball into the media-sphere with claims if elected she would merge the UK financial regulators…
Interview: Ken Norgrove, RSA
Harry Curtis spoke to Ken Norgrove, RSA UK and international CEO, about life after being acquired by Intact, winning over brokers and the insurer’s technology overhaul.
Data evolution is needed to become the Amazon of insurance, says Tim Smyth
Tim Smyth, CEO of UK General Insurance, says the key to Amazon’s success lies in its use of data, and that brokers and managing general agents must invest in their own data capabilities if they want to replicate the multinational’s success.
Matter of time before Jensten is up for sale despite denial – sources
Multiple sources have told Post that it is a matter of time before Jensten Group is looking for new investment; although CEO Alistair Hardie insists Livingbridge is "a long-term shareholder".
Insurers warned recession and inflation fears could impact HNW insurance
Insurers have been warned that high net worth customers could review their cover levels as recession fears grow and inflation continues to rise
CFC's Pat Brice on how customer service is too often forgotten as commercial and specialty providers digitalise
Pat Brice, distribution director at CFC Underwriting, says that although digitisation among commercial insurance providers is happening at a rapid pace, delivering a frictionless experience for brokers, customers too often fall by the wayside.
Delegated authority accused of being a 'problem child' for the insurance industry
The founder of the recently launched Delegated Authority Exchange platform aims to address the “problem child” that has plagued the industry “for a long time now.”
PIB’s Steve Redgwell on the merits and limitations of mandatory broker qualifications
Compulsory qualifications for brokers would bring benefits, but the industry should not dismiss the expertise and industry networks that can be built through experience, argues Steve Redgwell, CEO of PIB’s specialty division.
B3i enters insolvency after failing to raise funding
The blockchain insurance initiative has ceased operations and entered insolvency after failing to raise capital
Cool industry reception for regulatory interventions to solve dearth of cover
The Federation of Small Businesses has called on the Financial Conduct Authority to act in response to a survey it conducted that found that many businesses are finding it difficult to find insurance.
Trade Voice: MGAA’s Mike Keating calls for more egalitarian relationships between insurers and MGAs
Mike Keating, CEO of the Managing General Agents’ Association, argues that it's time for insurers to recognise the contribution of MGAs to the insurance sector, and those that 'give away the pen' are reaping the rewards.
FSB calls on insurance industry to tackle widespread confusion over what commercial policies cover
The Federation of Small Businesses has called on the insurance industry to improve the clarity of policy wordings after it found that 30% of small businesses and the self employed have difficulties understanding what their insurance covers.
Biba targets a return to verbal communication with brokers to combat 'misunderstanding'
The British Insurance Brokers' Association wants insurers to bring verbal communication with brokers back to the claims process to "cut down the misunderstanding rate".
Allianz's Nick Hobbs on how insurance can provide stability in uncertain times
With the world becoming more uncertain and volatile with each passing week, Allianz chief distribution and regions officer Nick Hobbs outlines how the insurance industry can help, beginning with indexing inflating exposures and reconsidering indemnity…
Blog: Insurers and brokers must work together to meet clients’ expectations
Julie Rayson-Flynn, director at Brokerbility, considers how declining insurance performance are impacting on the reputation of smaller brokers and their customers, as they cope with hard market conditions and unknown territory.
Markerstudy faces allegations of inadequate hourly rates and outstanding invoices
Markerstudy has faced a backlash from repair shops and customers with accusation of inadequate hourly rates, lengthy call waiting times, outstanding invoices and capacity concerns.
Data Analysis: Broker recruitment ads leave applicants cold
Post examined recent advertisements for positions in the broking sector to find out why brokers are struggling to make hires.
Shortlist for 2022 Insurance Post Claims and Fraud Awards revealed
The shortlist is now out for the 2022 Insurance Post Claims and Fraud Awards.
Q&A: Waseem Malik, Aviva
Recently appointed chief claims officer at Aviva, Waseem Malik caught up with Post to chat about his move from Axa, the simplification and digitalisation of claims function at Aviva, and the impact of inflation and the supply chain shortage crisis.
Covid claim against Pound Gates could lead to an increase in broker negligence claims
Claimants will have “a mountain to climb” to get over the hurdles to sue brokers for negligence in Covid cover, however if successful, the claim against Pound Gates could act as encouragement for claimants to pursue claims they wouldn’t have otherwise.