Opinion
It is the (changing) name of the game
News Editor’s View: With the RSA and NIG names potentially being dropped next year, Scott McGee looks at other brands insurance has lost over the years, what others could be in danger, and asks: Do any brands still have staying power?
Why insurers are taking a bird’s eye view of claims
View from the Top: Insurers and loss adjusters can be some of the first people on the ground following a customer loss, but increasingly they’re the first in the sky too, as James Nicholson, chief claims officer at Zurich, explains.
AI should be used to fight crash for cash fraudsters
The increase in crash for cash incidents involving motorbikes is far more dire than it initially seems, warns Roi Amir, CEO of insurance technology company Sprout.ai, who argues the solution is to fight artificial intelligence with AI.
Mass’s Sue Brown on what to expect from Labour
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, looks at whether the Labour government might usher in a sea change on civil justice issues.
How the FCA could address premium finance failings
Marc Maxfield, risk and regulation expert at PA Consulting, explains what steps the regulator could take to reduce profiteering from premium finance plus how insurers should prepare for the watchdog's probe now.
Why insurers should get ready for Dora rules now
With the Digital Operational Resilience Act coming into force on 17 January, Rowan Armstrong, partner at Browne Jacobson, says it is vital that UK-based insurers operating in the European Union embrace enhanced digital operational resilience testing,…
How insurers can navigate the threat of biased AI
Dean Standing, chief customer officer of consultancy Sagacity, outlines why insurers should take more care when handling customer data to train artificial intelligence pricing models.
ABI’s Gurga hits top speed on motor insurance pricing
Hannah Gurga, director general of the Association of British Insurers, shares the work the trade body has been doing to help the government’s motor insurance task force accelerate into action and warns UK chancellor Rachel Reeves any increase to…
Wheels in motion for changes that benefit insurance customers
Following her attendance at inaugural meeting of the government's motor insurance taskforce, Rocio Concha, director of policy and advocacy at Which, shares her hopes for robust action from the regulator to make the sector work better for customers.
Why the government should examine how all insurance prices are set
James Daley, managing director of consumer group Fairer Finance, argues the government task force to tackle motor insurance should consider the way the entire general insurance market works.
Ecclesiastical’s Coleman on why great insurer service starts with culture
View from the Top: Richard Coleman, managing director of Ecclesiastical UK, explains why insurers should be putting more focus on service as part of their business strategy.
Why insurers should rethink their approach to tree removal
Freya Chapman, residential lead at ground engineering specialist Mainmark, explains how insurers can triage tree-related subsidence in a low impact way.
MGAA’s Keating on avoiding a ‘boom and bust’ cycle
Trade Voice: Mike Keating, CEO of the Managing General Agents’ Association, says MGAs must maintain underwriting disciple if they want to hold onto the hard-won strides of recent years.
Why premium finance is like a teenager’s stinky socks
Editor’s View: Emma Ann Hughes reflects on the ramifications of the Financial Conduct Authority shifting from issuing warnings to kicking off a review of premium finance for home and motor insurance on Wednesday (16 October).
Allianz’s Thomas on how insurers can be sustainability change-makers
View from the Top: Bethany Thomas, head of sustainability at Allianz, says it’s time for the insurance industry to deliver on its sustainability ambitions.
Unexpected insurance fallout of the prison crisis
Andrew Steel, partner and police defence lawyer at national law firm Weightmans, and member of the Forum of Insurance Lawyers’ Public Sector & Blue Light Sector Focus Team, explores the insurance implications of Operation Early Dawn amid the UK’s prison…
Why the FCA should slash red tape to save brokers
News Editor’s View: Scott McGee examines the impact of the Financial Conduct Authority’s Consumer Duty, debating whether the regulator's promise to reduce the weight of regulation is too little, too late for small brokers struggling as a result of red…
Markerstudy’s Barnard on the continued importance of Lloyd’s
View from the Top: Joe Barnard, director of group sales and business development at Markerstudy, highlights Lloyd’s’ adaptability, strong reputation and talent as key to facing future challenges.
Why overseas capacity has become a concern for MGAs
Will Reddie and Bob Haken, partners at law firm HFW, explore the growing concern among managing general agents operating in the UK without capacity, which would put them in breach of regulations and runs the risk of criminal sanctions for both the…
Foil on why a loss for credit hire companies is a win for insurers and customers
Trade Voice: Max Withington, member of the Forum of Insurance Lawyers’ credit hire sector focus team and Horwich Farrelly partner, and Graeme Mulvoy, Horwich Farrelly partner, look at developments in credit hire claims that could presage cheaper premiums.
Aviva’s Storah urges ‘belt-and-braces approach’ for climate impacts
View from the Top: Jason Storah, CEO of UK & Ireland general insurance at Aviva, says the UK needs a holistic approach to flood risk management in a changing climate.
How insurance is addressing the boom in medical tourism
Vered Lobel, CEO of OneBefore, an MGA specialising in consumer insurance, explores the rise of medical tourism, the accompanying risks, and how insurers are responding to these changes.
CII’s Connell tackles fair pricing for premium finance
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says there are many ways of justifying whether a price is reasonable or not.
Time to shift from diversity thinking towards inclusive action
Editor’s View: Emma Ann Hughes reflects on Lloyd’s tenth Dive In festival and concludes it showed the insurance industry needs to go from Sunday morning thinking about diversity to Monday morning action to create an inclusive culture.