Claims inflation
Higher personal lines premiums ‘an inevitability’, says RSA’s Norgrove
RSA will not hesitate to increase personal lines premiums in the face of economic headwinds, UK and international CEO Ken Norgrove has said.
Intelligence: Protecting customer-facing staff
With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket tensions are running high and customers service departments are facing more hostility. Sam Barrett investigates what insurers are doing to protect their…
Aviva posts reduction in GI operating profit as personal lines face challenging conditions
Aviva has seen a dip in operating profit from general insurance to £375m in the first half of the year, down from £420m in the same period last year.
Allianz Holdings sees H1 profits cut as inflation runs ahead of expectations
Allianz Holdings has seen its half-year profits cut by 42% year-on-year as a result of inflation running ahead of its predictions and pricing assumptions, the insurer said on Friday.
Allianz's Nick Hobbs on how insurance can provide stability in uncertain times
With the world becoming more uncertain and volatile with each passing week, Allianz chief distribution and regions officer Nick Hobbs outlines how the insurance industry can help, beginning with indexing inflating exposures and reconsidering indemnity…
Blog: Insurers and brokers must work together to meet clients’ expectations
Julie Rayson-Flynn, director at Brokerbility, considers how declining insurance performance are impacting on the reputation of smaller brokers and their customers, as they cope with hard market conditions and unknown territory.
Blog: Insurers and loss adjusters need data and tech-enabled cooperation
With general inflation sending costs through the roof and extreme weather causing claims surges more often, tight collaboration is absolutely crucial to handle claims – and technology and data can enable this, writes Eibhlin Swan, head of supply and…
Q&A: Waseem Malik, Aviva
Recently appointed chief claims officer at Aviva, Waseem Malik caught up with Post to chat about his move from Axa, the simplification and digitalisation of claims function at Aviva, and the impact of inflation and the supply chain shortage crisis.
Editor’s comment: When the going gets tough
It’s fair to say we’ve had a tough few years. No one was upset to see the back of 2020 and 2021 wasn’t much better. And now it looks like 2022 is far from the stellar year we were hoping for – certainly for the insurance sector.
Advertising feature: We’re building a new foundation for casualty claims
As merger creates largest casualty practice in the UK and Ireland, Clyde & Co sets out its vision.
Inflation is the number one concern for insurers globally
With inflation hitting 11% and repair costs running at up to 30% price increase, inflation tops the number of concerns for insurers, Anna Fleming, retail chief operating officer at Axa, has told Insurance Post.
Axa’s Fleming: Insurers need to innovate as consumers compare insurers to tech giants
As customers start to compare insurers to tech giants including Amazon and Apple, Anna Fleming, retail chief underwriting officer at Axa urged insurers need to innovate to provide customers with the seamless journey they expect.
Brokers urged to be proactive amid concerns half of businesses are underinsured
Brokers have been urged to revisit property insurance with their commercial customers as insurers warn 50% of businesses are underinsured.
Watch Aviva, Policy Expert and others discuss how insurers ‘level up’ to respond to market challenges and the pressure to drive profitable growth at a lower cost
Climate change. Inflation. demanding consumers. regulation. M&A activity. Insurance looks nothing like it did a decade – or even five years ago.
Insurers call for GTA to be mandatory as motor repair industry faces multiple challenges
As the General Terms of Agreement is currently under review, industry has called for the agreement to be made mandatory, however others believe cross-sector collaboration will be crucial to build sustainable future for the sector.
War and inflation to drive biggest commercial insurance shake-up since 9/11, says Mactavish's Carslaw
The commercial insurance market is heading for its biggest shake up in 20 years due to the knock-on effects of the war in Ukraine, inflation and other factors, Mactavish managing director Heidi Carslaw has said.
Data Analysis: Q1 results round-up - Aviva, Beazley, Direct Line, Hastings, Hiscox, Lancashire and Sabre
Insurance Post rounds up the first tranche of quarter one results from a host of major insurers.
Brokers need to help clients avoid the trap of underinsurance, says Allianz' McGinn
With economic volatility and inflation being the biggest challenges facing brokers at the moment, brokers need to sit down with their clients and ask the right questions to avoid them falling into trap of underinsurance.
Revolut in Allianz tie-up; AUB confirms Tysers talks; QBE poses resilience challenge; and Rear’s SPAC Financials Acquisition Corp to raise £150m via listing
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Market price increases not matching motor claims inflation, warns Sabre's Carter
Increases in the price of car insurance are not keeping pace with claims inflation, Sabre CEO Geoff Carter has warned.
Inflation impact to 'dominate' personal lines picture: Allianz's Holmes
Inflation will begin to dominate the personal lines rating environment in 2022 as the lingering impact of the pandemic on rates subsides, Allianz Holdings CEO Colm Holmes has said.
Zurich’s David Nichols explains why customer communication is key to tackling the global supply chain challenge
The global supply chain challenge has far-reaching implications for every financial sector. David Nichols, UK chief claims officer at Zurich Insurance, details the importance of keeping customers and suppliers both informed and engaged.
Outlook deteriorating for UK non-life company market: Fitch
The market combined ratios for motor and home insurance will be north of 100% in 2022, Fitch has forecast.
Preview: What will 2022 bring for the insurance market?
Post spoke to market experts to get their predictions for what 2022 will look like.